Tuesday 18 June
Bank of the Philippine Islands Jun 20, 2018 @ 18:40

BPI system outage stalls customer service


The systems of Bank of Philippine Islands went down Tuesday night (June 19, 2018) which it blamed on ?some network-related issues.?

The Ayalas? BPI said its ATM services may be intermittent and some clients were advised to withdraw over-the-counter. The bank said its online and mobile banking facilities are operating normally.

BPI said its ATM services were ?fully restored? as of 8:45 am, June 20, 2018.

Not true, said its clients.

?Cebu Ayala branch is still unavailable pls let us know once service is working,? posted FB user Michael Torillo Reboquio at 2:48pm.

FB user Steph Austria posted ?I can?t withdraw in ANY atm? at 4:03pm.

?Online banking still not functioning,? posted Sunshine Barvi at 4:31pm.

?Mobile app displaying that I don?t have any products enrolled?!? said James Montano Cansino at 4:37pm.

BPI?s media contact person Rachelle Dangin insisted the sytem was up. (by Eileen A. Mencias)

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