Netizen slams BPI for P200,000 bill due to card fraud
The bank insisted that she pay the entire amount charged to her account.
Facebook user Kristen Camille Martinez took her disdain against the Bank of the Philippine Islands (BPI) for charging her with P204,000 worth of transactions using her credit card.
According to Martinez, her bill suddenly carried multiple swipes from Lazada Philippines worth P11,000 each that even went above her credit limit.
She wrote to the bank to file a fraud report. An initial investigation was done which concluded that she “may have unknowingly shared the
information which led to my online account being compromised.” Her succeeding e-mails were left unanswered until a law office sent her a letter demanding that she pay a total of P238,000 to BPI to cover these online transactions plus interest.
Martinez then called the Ayala-owned bank’s customer service but got the same answer, which triggered her even more.
“Sa totoo lang hindi ako sobrang nasstress sa babayaran, dahil kahit anong gawin nyong paniningil at kahit lumaki pa ng lumaki interest nyan, hindi ko yan isesettle,” she then wrote. “Mas bothered ako kung papano ihandle ng employees nyo yung ganitong cases. Simpleng acknowledgement ng email mo from the concerned unit, wala!!! Mga walang sense of urgency.”
What was most frustrating, she said, was the response of the customer service representative who talked to her through the phone.
“Ikaw ang tatanungin ko, kung na hack yang credit card mo, babayaran mo yang P238,000.00 na yan kahit alam mong hndi ikaw ang may kasalanan?,” Martinez said. “The best answer na narinig ko from a customer service rep, “babayaran ko po kasi po kasalanan ko naman po dahil hindi ko po na safe guard yung account ko kaya na compromise.”
Her Jan. 4, 2019 post has since gone viral, with some netizens sharing their own encounters with the bank. Others were downright dismayed.
What a mess!