Sunday 21 July
Apr 12, 2019 @ 11:37

BPI making no apologies for sudden service downtime

 

Enraged clients are getting angrier by the hour.

Oops! BPI system hits snag, forces online downtime

The Bank of the Philippine Islands (BPI) has acknowledged a problem in their online portals on the afternoon of Thursday, April 11. The acknowledgment came rather late compared to online rants and complaints from netizens, who suddenly had no access to their money.

The downtime comes just days after a scheduled systems upgrade of the bank from April 5-7, so this week’s crash was totally unexpected.

Crumbling empire? After Manila Water, Ayala in trouble for BPI, Globe

The problem was resolved later close to midnight, BPI happily announced. But one look at their statements show that they never said sorry or apologized for the service interruption.

Netizens even had time to lambast BPI online, and even poked fun at the woman on the app’s home screen.

Clearly, they ain’t happy.

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